Refund policy

Returns & Refund Policy

We want you to be completely satisfied with your purchase.

Due to hygiene and safety considerations, eyelash products cannot be returned once opened, used, or removed from their original packaging.

If you experience any issues with your order, please contact our customer support team within 30 days of delivery. Please provide your order number and details about the issue. Photos may be requested to help us resolve your request quickly.

After reviewing your request, we may provide one of the following solutions:

· A full or partial refund;

· A replacement item;

· Other appropriate resolution depending on the situation.

For eligible refund requests, customers may not be required to return the product. This helps ensure product safety and allows us to provide a faster resolution.